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    Privacy policy

    PRIVACY POLICY

    Biba Home LLC are committed to respecting your privacy. The purpose of this Privacy Policy is to inform you what information we collect from you, how we use your information and the choices that you have regarding our use of your information. This policy only applies if you interact with us as a consumer. By using any of our web sites, mobile applications, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.

    Biba Home LLC support and adhere to the guidelines and practices adopted by the Direct Marketing Association's Privacy Promise to American Consumers.

    Collection of Information 

    We collect the following categories of personal information: Identifiers, Geolocation Data, Financial Information, Demographic Information, Internet or Other Electronic Network Activity Information, and Commercial Information.

    Categories of Use

    • Transactional Purposes: We use your contact information, financial information, and commercial information to:
      • Receive, process, confirm, send and track your order or registration;
      • Communicate with you about your order, subscription or registration;
      • Process any subscription or registration you make to one of our services; and
    • Analytical Purposes: We use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.
    • Marketing and Promotional Purposes: We use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data, and inferences to:
      • Inform you of our new products, services and offers;
      • Provide you with targeted advertising;
      • Run contests,
      • Provide you with discounts and promotions; and
      • Provide you with other information from and about Biba Home LLC, including personalized marketing communications about the Glass Slipper products.
    • Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to:
      • Provide and maintain functionality on our website, including our live chat or customer review features;
      • Handle your customer services requests; and
      • Help us diagnose technical and service problems and administer our website and apps.
    • Review and content creation purposes: We use your contact information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our website and services and on social media.
    • Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft and misconduct.

    Sources of Personal Information

    We may collect personal information about you from a variety of sources, including:

      We collect information directly from you. We collect contact and demographic information directly from you. We also collect payment information from you.

      We collect information from you passively and from third parties. We collect Internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Advertising and Online Tracking section below.

      Combining Information

      We may combine information you give us online. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes.

      When We Share Information with Third Parties

      Our Service Providers

      We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We use Shopify as our main online commerce platform and provide Shopify with the information needed for them to perform these services.

      Our Select Partners

      From time to time we might establish a business relationship with other partners whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with Shopify. These are known as our Select Partners. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such partners to contact you regarding products and services that may be of interest to you.

      Corporate Transactions

      We may share personal information with parties to business transactions such as those we deal with in mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.

      Law Enforcement and Courts

      In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Biba Home LLC or to others. We may also disclose your contact information when we believe the law or legal process requires it.

      Cookies

      When you visit our web site, we send one or more cookies to your computer or other device. We may also use cookies and other similar technologies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status, contests and/or analyze your visiting and email interaction patterns.

      If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.

      We use Google Analytics on our web sites to collect usage data, to analyze how users use our web site. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

      Browsing Session Information

      We use technology that maintains a record of your browsing session. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.

      Advertising and Online Tracking

      We often advertise through Social Media platforms to serve ads and/or collect certain information when you visit our web sites. These companies may use information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) collected during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies may also tie identifiers associated with a particular browser or device to identifiers associated with other browsers or devices used by the same user or household (e.g., a device identifier associated with a user’s computer may be tied to the device identifiers of that user’s tablet and phone) in order to measure and target advertisements tailored to user interests across their devices and to send personalized marketing communications. These companies typically use a cookie, tracking pixels or third party web beacons to collect this information. These companies may also serve advertisements to you, using other personal information, such as your email address. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/choices and www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the "Opting Out of Marketing and Transfers" section of this Privacy Policy.

      Opting Out Of Marketing And Transfers; Updating Information About You

      We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, please let us know. In the U.S., you can email: bibahomeco@gmail.com. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.

      You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.

      Please note that any requests to remove or update your contact information may take up to five days for your email request.

      We may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us. We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.

      Privacy Rights Under Certain State Privacy Laws

      If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you may have certain privacy rights under the applicable privacy laws in your state (“State Privacy Laws”). This section describes those rights and how you can exercise them.

      Rights Requests

      Right to Know, Right to Deletion and Right to Correct

      You can request what personal information we have collected, used, disclosed, and sold. You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:

      • Transactional: to complete a transaction for which the personal information was collected, provide a good or service requested by you, or perform a contract we have with you;
      • Security: to detect data security incidents; preserve the integrity or security of systems; or investigate, report, or prosecute those responsible for any such action;
      • Error Correction: to debug or repair any errors;
      • Legal: to protect against fraud, harassment, malicious or deceptive activities, or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; to assist another party with any of its obligations under applicable privacy laws; or
      • Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).

      Please note that if we delete your personal information, many of our services will not work the same. Some examples include, but are not limited to:

      • Returns: We will not have the ability to look up your receipt or order in our system. In order to process a return or refund, we will require proof of purchase from the customer and if the customer is unable to provide proof of purchase, the transaction will be treated as an unreceipted return in accordance with our return policy.
      • Customer Service: Our ability to handle customer service requests may be limited. We will not have the ability to look up prior orders or account information and may request proof of purchase in order to service your needs.
      • Online Account & Shopping: Your online account will no longer exist. Your shopping cart items, order history, saved addresses, saved recipes and any other saved preferences in your online account will no longer be available.

      You may also request that we correct certain inaccurate information that we have about you.

      To submit a request to know, a request to correct or a request to delete, please email: bibahomeco@gmail.com. We may send you a verification to confirm that you want your information to be deleted.

      Do Not Sell or Share/Use My Personal Information for Targeted Advertising

      Personal Information that We Sell or Share/Use for Targeted Advertising

      Biba Home LLC will not be disclosing or selling your personal information to a third party for cross-context behavioral advertising, in exchange for money or anything else of value.

      We do not “sell” or “share” Sensitive Personal Information (as defined under State Privacy Laws).

      Non-Discrimination

      We will not discriminate against you for exercising any of your rights under State Privacy Laws and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your rights under State Privacy Laws.

      Right to Opt out of Profiling

      If you are a resident of Colorado, Connecticut or Virginia, you have a right to opt out of any form of automated processing performed on personal information to evaluate, analyze or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location or movements (“Profiling”).

      Sensitive Personal Information

      We do not collect or process Sensitive Personal Information, as defined by US Law, for inferring characteristics or use or disclose Sensitive Personal Information for purposes other than those permitted by law.

      Retention

      We will store your personal information for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by law.

      International Customer Privacy

      For international shipping orders, Biba Home LLC will apply the same Customer Privacy Policy. We are based in the US. If you choose to provide us with information, please understand that your personal information may be transferred to the US and that we may transfer that information to our affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. We put in place appropriate operational, procedural, and technical measures in order to ensure the protection of your personal information. You acknowledge you understand that by providing your personal information: (i) your personal information will be used for the uses identified above in accordance with this Privacy Policy; and (ii) your personal information may be transferred to the US and other jurisdictions as indicated above, in accordance with applicable law.

      Security

      We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

      We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

      Children under 13

      Given our concern for the privacy of children, it is our policy not to collect personal information from children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that any of your children has provided us with personal information without your consent, please contact us and we will take steps to remove that information from our servers.

      Links to Third Party Web Sites

      Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.

      Policy Changes

      If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.

      Contact Us

      Biba Home LLC

      701 TILLERY ST. UNIT 12 2012

      AUSTIN, TEXAS 78702

      bibahomeco@gmail.com